Help with Issues Relating to Housing

Samaritans (24h): Tel. 0845 790 9090

Victim Support: Tel 0845 30 30 900

Alcoholics Anonymous: Tel 0845 769 7555

Ealing RISE (Recovery Intervention Services Ealing)
Local services for those who are experiencing difficulties with their drug or alcohol use.
Free phone contact number (24h): 0800 195 8100
Services provided at two sites as follows:

  • RISE Central Hub, 103 The Broadway, Uxbridge Road. Ealing. W13 9BP – open access for assessments Monday – Thursday 9.3am, first come first serve. Tel: 0208 567 4772
    Link to Map
  • RISE West Hub, Saluja Clinic, 36a Northcote Avenue, Southall. UB1 2AY – open access for assessments Monday – Wednesday and Friday at 9.3am, first come first serve. Tel: 0208 843 5900
    Link to Map
  • Build on Belief (Service User led club) is located on the Central Hub site and is open on evening and weekends with groups running throughout

Womens Wellness Zone
Service provided by RISE for women with complex needs such as sex working, domestic abuse, mental health, criminal justice involvement and substance misuse.
71 – 73 The Broadway, Southall. UB1 1LA
Tel: 0208 571 4954.
Open Monday – Friday
Link to Map

EASY Project
Service provided by RISE for individuals under the age of 18.  For initial contact call: 0208 567 4772

UK National Drugs Helpline: Tel. 0800 77 66 00

Ealing CAP Debt Centre
Free debt advice for those overwhelmed by their financial circumstances. Service works with clients until such time as they are debt free, restoring self worth and dignity to individuals.
Contact: Azniv Pambakian
Tel: 0208 579 8882 (9 – 5 Mondays and Tuesdays)
National Contact Tel: 0800 328 0006 ( 9:30am-5pm Monday to Thursday, 9:30am-3:30pm on Friday)

National Debtline: Tel. 0808 808 4000

Relate Marriage Guidance:
Tel. 0208 427 8694
Tel 0300 100 1234

Choices Ealing (Sexual Health): Tel. 0208 840 8034

24-hour National Domestic Violence: Freephone 0808 2000 247

Southall Black Sisters (domestic violence): Tel 0208 571 0800

ACAS – advice about employment disputes: Tel. 08457 47 47 47

Eating Disorders Helpline: Tel. 0845 634 1414

Mind (Mental Health Charity):
PO Box 277 Manchester M60 3XN
Tel. 0300 123 3393

Ealing Mental Health: Tel. 0203 313 5661

Missing People Helpline: Tel. 116 000

Ealing Abbey Counselling Service: Tel: 020 8998 3361

Get Connected (Young People in Difficulty): Tel. 0808 808 4994

Heathrow Travel Care
Room 00142, North Wing, Terminal 3,
Heathrow Airport, Hounslow, TW6 1BZ
Tel.: 0208 745 7495
Link to Map

Ealing Youth Counselling: Tel 0208 992 8182

Age UK Ealing:
135 Uxbridge Road, LONDON, W13 9A
Tel: 020 8567 8017
Link to Map

Age UK Michael Flanders Day Centre:
Church Road, LONDON, W3 8PP
Tel: 020 8825 9189
Link to Map

Refugee Council: Tel. 0808 808 2255

Ealing Street Pastors:
07908 156927

National Gambling Helpline Free Tel: 0808 8020 133

General Directory of Services:

General Help and Advice

Information and Support Sessions
Hanwell Community Centre, Monday-Friday 9:30-12:30
Contact EASE for an appointment – Tel: 0208 575 6139
Help with Information, Guidance and Support, third party reporting, internet services, photocopying and letter writing support.
Support in making complaints, finding services, signposting and general information.

Spending the Night

In the past, home seekers have addressed short term needs for a safer place to spend the night in the following ways;

  • making journeys on night buses or tubes;
  • making their way to airports such as Heathrow, where other people are sleeping as they await their departures;
  • spending time at Paddington Station, which is open 24 hours per day, has 24 hour toilet facilities and has shower facilities during the day ( cost £5 );
  • making their way to Ealing Broadway, where trains depart and arrive throughout the night;
  • camping out in parks;
  • having drinks in all-night cafes.

Recently lost your accommodation?

If you have urgent heath issues – phone 999 or go to casualty.

If you are vulnerable or under threat – phone 999 or contact the police on 101.

– Contact StreetLink (managed by St Mungo’s):
Tel. 0300 500 0914
Ideally, arrange to meet at a Soup Kitchen or Drop In Centre
e.g. Ealing Soup Kitchen or Hub

– Seek help from Ealing Council (or your local council ):
Ealing Council Housing Advice Service
Tel: 020 8825 8888 ( Out of Hours: 020 8825 5000 )
Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
Link to Map
Opening hours: Mon-Fri, 9am-5pm
See: for information on the process.

– Attend Ealing Soup Kitchen or one of the Ealing Soup Kitchen Hubs for support and practical help.

– Ask for written, dated confirmation when you seek help in order to show that you have done so, as it may be helpful in dealing with police etc. if you are sleeping in a public place.


In Housing Crisis?

Contact the Local Council’s Housing Department
Ealing Council Housing Advice Service
Tel: 020 8825 8888 ( Out of Hours: 020 8825 5000 )
Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
Opening hours: Mon-Fri, 9am-5pm
Link to Map
See: for information on the process.

Help is also available from:
– Citizen’s Advice Bureau
Tel 03444 111 444,
– Shelter’s Free Housing Advice Helpline
Tel 0808 800 4444 8am-8pm
Weekdays. 8am-5pm Weekends,
– if the issue is financial in origin, consider whether you may be eligible for Local Welfare Assistance or Discretionary Housing Payments:
Enquiries: 0208 825 6237
Apply online at

If evicted, obtain from your landlord if possible:
– written, dated evidence of being asked to leave or being evicted;
– a written, dated, signed reference in respect of your tenancy.

Gather together key documents:
– ideally, make copies and leave the copies with someone you trust for safe-keeping
– make a list of names and contact details for family and friends
– pack belongings
– where possible store or sell what you cannot carry with you.

Seek help from family and friends where possible.

Attend Ealing Soup Kitchen or Hub for help and support.