Help with Issues Relating to Housing


Samaritans (24h): Tel. 0845 790 9090

Victim Support: Tel 0845 30 30 900

Alcoholics Anonymous: Tel 0845 769 7555

Drugs Alcohol Intervention Support:
3-4 Featherstone Terrace, Southall, Middlesex, UB2 5AL
Tel. 0208 843 5900

UK National Drugs Helpline: Tel. 0800 77 66 00

National Debtline: Tel. 0808 808 4000

Relate Marriage Guidance:
Tel. 0208 427 8694
Tel 0300 100 1234

Choices Ealing (Sexual Health): Tel. 0208 840 8034

24-hour National Domestic Violence: Freephone 0808 2000 247

Southall Black Sisters (domestic violence): Tel 0208 571 0800

ACAS – advice about employment disputes: Tel. 08457 47 47 47

Christians Against Poverty – Debt Counselling: Tel 0800 328 0006

Ealing Disorders Helpline: Tel. 0845 634 1414

Mind (Mental Health Charity):
PO Box 277 Manchester M60 3XN
Tel. 0300 123 3393

Ealing Mental Health: Tel. 0203 313 5661

Missing People Helpline: Tel. 116 000

Ealing Abbey Counselling Service: Tel: 020 8998 3361

Get Connected (Young People in Difficulty): Tel. 0808 808 4994

Heathrow Travel Care
Room 00142, North Wing, Terminal 3,
Heathrow Airport, Hounslow, TW6 1BZ
Te.: 0208 745 7495

Ealing Youth Counselling: Tel 0208 992 8182

Age UK Ealing:
135 Uxbridge Road, LONDON, W13 9A
Tel: 020 8567 8017

Age UK Michael Flanders Day Centre:
Church Road, LONDON, W3 8PP
Tel: 020 8825 9189

Refugee Council: Tel. 0808 808 2255

Ealing Street Pastors:
http://www.ealing.streetpastors.org.uk
07908 156927

National Gambling Helpline Free Tel: 0808 8020 133

General Directory of Services: http://www.thepavement.org.uk

Spending the Night

In the past, home seekers have addressed short term needs for a safer place to spend the night in the following ways;

  • making journeys on night buses or tubes;
  • making their way to airports such as Heathrow, where other people are sleeping as they await their departures;
  • spending time at Paddington Station, which is open 24 hours per day, has 24 hour toilet facilities and has shower facilities during the day ( cost £5 );
  • making their way to Ealing Broadway, where trains depart and arrive throughout the night;
  • camping out in parks;
  • having drinks in all-night cafes.

Recently lost your accommodation?

If you have urgent heath issues – phone 999 or go to casualty.

If you are vulnerable or under threat – phone 999 or contact the police on 101.

Otherwise:
– Contact StreetLink (managed by St Mungo’s):
Tel. 0300 500 0914
http://www.streetlink.org.uk/
Email: info@streetlink.org.uk
Ideally, arrange to meet at a Soup Kitchen or Drop In Centre
e.g. Ealing Soup Kitchen or Hub

– Seek help from Ealing Council (or your local council ):
Ealing Council Housing Advice Service
Tel: 020 8825 8888 ( Out of Hours: 020 8825 5000 )
Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
Opening hours: Mon-Fri, 9am-5pm
See: http://nhas.org.uk/factsheets for information on the process.

– Attend Ealing Soup Kitchen or one of the Ealing Soup Kitchen Hubs for support and practical help.

– Ask for written, dated confirmation when you seek help in order to show that you have done so, as it may be helpful in dealing with police etc. if you are sleeping in a public place.

In Housing Crisis?

Contact the Local Council’s Housing Department
Ealing Council Housing Advice Service
Tel: 020 8825 8888 ( Out of Hours: 020 8825 5000 )
Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
Opening hours: Mon-Fri, 9am-5pm
See: http://nhas.org.uk/factsheets for information on the process.

Help is also available from:
– Citizen’s Advice Bureau
Tel 03444 111 444, https://www.citizensadvice.org.uk/housing/
– Shelter’s Free Housing Advice Helpline
Tel 0808 800 4444 8am-8pm
Weekdays. 8am-5pm Weekends, www.shelter.org.uk
– if the issue is financial in origin, consider whether you may be eligible for Local Welfare Assistance or Discretionary Housing Payments:
Enquiries: 0208 825 6237
Apply online at www.ealing.gov.uk

If evicted, obtain from your landlord if possible:
– written, dated evidence of being asked to leave or being evicted;
– a written, dated, signed reference in respect of your tenancy.

Gather together key documents:
– ideally, make copies and leave the copies with someone you trust for safe-keeping
– make a list of names and contact details for family and friends
– pack belongings
– where possible store or sell what you cannot carry with you.

Seek help from family and friends where possible.

Attend Ealing Soup Kitchen or Hub for help and support.